Terms & Conditions
Pricing Terms & Conditions – Please read carefully
Missed Appointment Fee: £40: A call out fee of £40 will be applied if, upon arriving at an appointment, I am unable to gain access to a property for any reason. To reschedule or cancel appointments, please call 0791 465 4832 by noon the day beforehand.
Deposits: Occasionally I will ask for a deposit, depending on the nature and overall price of the work. The deposit is non-refundable. non-transferable. The balance will then be payable on completion of the works.
Gas Fires: Some gas fires require disconnection before a flue serving a gas appliance can be swept. This must be undertaken by a Gas Safe registered engineer and is to be arranged by the customer at their own cost.
Preparation for the sweeping appointment: Please do not use appliances at all in the 24 hours leading up to an appointment. Please remove any ash/debris/other items from the fire grate so it is clear. I require a space of around 6ft in front of the fireplace, so please move any coffee tables/furniture and items from the hearth. Please ensure a plug socket (extension lead if necessary) is next to the hearth area.
Payment: Immediate payment is due at the end of each appointment please. Cash, cheques, BACS transfers and all major Credit and Debit cards accepted, thank you.
Please note, if monies owed become overdue a polite reminder will be provided. If they continue to remain outstanding the monies owed will be sought via the county court. Consequently the owed monies will then be subject to additional costs for time and expenses including lost interest.
General Terms & Conditions – Please read carefully
Your chimney will be inspected by a professional, qualified chimney sweep (me) and assessed to the national standards (including British Flue & Chimney Manufacturers Association and Building Control Regulations, Approved Document J).
All services are carried out in good faith; brief visual inspections are carried out of the appliance and chimney, but due to the concealed nature of chimneys and associated appliances, information should not be relied upon as a guarantee that the appliance and/or chimney are safe and/or free of faults or issues related to age, misuse, or poor installation.
I (the Chimney Sweep) will assume unless otherwise told by the homeowner or the person allowing me entry into the property that the appliance is correctly and safely installed and is in a fit state to be swept.
If a fault occurs during sweeping, this is not the fault of the sweep (me); for a chimney and items connected to the installation to be considered fit for use, it must be in such condition that it can be safely cleaned and tested.
If damage is caused during sweeping, this suggests an underlying fault which simply was exposed by the sweeping process. This includes cowls and terminals These are not the responsibility of the Chimney Sweep (me). Reasonable effort is made not to damage or eject these. However as no hands on inspection is possible or undertaken, all and any damage or ejection of it and in relation to it is at the owners risk and expense.
When CCTV is deployed there is no guarantee that I will be able to traverse the whole length of the flue. Examples (not exhaustive), electrical cables, metal bars, awkward bends.
Children and Pets
It is your responsibility to keep pets and children supervised within the property throughout my visit. They should remain in a separate room for the duration of my visit and have a designated responsible person(s) with them at all times. I cannot accept liability for loss or injury.
The sweeping process involves multiple trips to and from my vehicle. This means access doors sometimes remain open. It is the responsibility of the customer or their designated person to ensure all valuables are secure and away from the work route/area.
As a responsible local professional, I am committed to helping prevent the
spread of coronavirus.
I have undertaken a Covid 19 awareness training course with the British
Assessment Bureau, including Coronavirus Infection Prevention & Control.
My procedures are as follows:
1. If you, or any member of your household, has coronavirus or is displaying
symptoms, you MUST contact me beforehand to rearrange.
2. Social distancing must be respected at all times and customers/pets etc
must leave the room while the sweep is in process.
3. To prepare for my visit you must, where possible;
*Remove all objects, such as ornaments, pokers, fuel etc, from the
*Remove any ash of debris from the grate/stove
*Allow a clear, uninterrupted passage from the main doorway into your
property through to the fireplace area. Remove any furniture
(coffee tables etc) which are in the way of this route.
*Ensure a plug socket (extension lead if necessary) is next to the hearth area.
4. Payment will be taken at the end of the appointment. The customer, or
their appointed person, must be presentable to make payment. Cash, cheques, BACS transfers and all major Credit and Debit cards accepted, thank you.